Return Policy for Serenity Skins
Overview
At Serenity Skins, we are committed to your satisfaction and take pride in the quality of our products. We understand that sometimes a return may be necessary.
Return Eligibility
Unopened Products: Returns are accepted only for unopened and unused products in their original packaging, adhering to health and hygiene standards.
Return Request Time Frame: Returns must be requested within 14 days of receiving the product.
Condition of Products: Products must be in the same condition as received, including all original materials and packaging.
Return Process
Initiating a Return: Contact us at info@serenity-skins.com to begin the return process. Please include your order number and the reason for the return.
Return Authorization: We will assess your return request and, if it meets our criteria, provide a Return Authorization along with return instructions.
Shipping Returns: The customer is responsible for shipping the returned item back to us. We recommend using a trackable shipping method.
Refunds
Refund Eligibility: Refunds are processed once we receive and inspect the returned item, ensuring compliance with our return policy.
Refund Time Frame: Refunds will be issued to the original payment method within 14 days of receiving the returned product.
Non-Refundable Items: Products that have been opened, used, or are not in their original condition are ineligible for a refund.
Exceptions
Damaged or Incorrect Products: If you receive a product that is damaged or incorrect, please contact us immediately at info@serenity-skins.com for a resolution.
Special Circumstances: We may offer additional return options for defective products or under unique circumstances, at our discretion.
Legal Compliance
This policy is in line with consumer protection laws in the Netherlands, ensuring a fair and transparent process.
Customer Support
Should you have any questions or need more information about our return policy, please email us at info@serenity-skins.com.